Understanding Technology Support Options for Your Event

When requesting technology support for your event, you will need to choose between full event support or setup and takedown only. Each option has different levels of assistance and associated fees, so it’s important to select the one that best meets your needs.

Option 1: Full Event Support (Service Fees Apply)

If you select this option, our technology support team will stay for the entire event to assist with any technical needs that arise. This includes:

• Managing audio, video, and projection throughout the event

• Troubleshooting any technical issues in real-time

• Ensuring smooth operation for recordings, livestreams, and webinars (which require our team’s presence)

• Adjusting microphones, cameras, and presentation equipment as needed

Since this level of support requires dedicated staffing for the duration of your event, service fees apply.

Option 2: Setup & Takedown Only

With this option, our team will:

• Set up the requested technology before your event begins

• Leave once everything is in place

• Return after the event to take down the equipment

If setup and takedown occur during business hours, there are no fees. However, if your event requires setup and takedown outside of business hours, a service fee will apply to cover after-hours staffing.

Important Note for Recorded & Livestreamed Events

If you plan on having your event recorded, livestreamed, or include a Zoom webinar, technology support is required to stay for the entire event to ensure proper operation. In this case, you must select Full Event Support, and service fees will apply.

Choosing the Right Option

To avoid unexpected costs or gaps in support, please carefully consider your event’s needs and select the appropriate option when submitting your request. If you have any questions or need guidance, feel free to reach out—we’re happy to help!