Zoom Desk Phone Feature Loss

First and foremost. If you choose to have a Desk Phone, you will not lose the software client on your computer. Both will work, although some features will only work on the soft client and not on the Desk Phone. That means, if your office utilizes some of the functionality (for example, a shared voicemail) you will have to use the soft client for that specific feature. This page isn’t intended to persuade you away from the option of having a desk phone, it is written in order to give you as informed a decision as possible.

Here is the link to the information directly from Zoom. This article summarizes the information within, in an attempt to address Whitman’s needs.

Merge a phone call with a concurrent meeting

If you choose to use a desk phone you will not be able to open a Zoom meeting mid-call and turn your phone call into a video meeting with collaborative tools.

Add/View Contacts Synced with Google

Desk phones do not sync with Google suite to find contacts. Any contacts in the system are manually entered.

Play, Download, or Delete Shared Voicemails

Shared voicemail accounts. Departments have the option to utilize a single phone number for the office itself with a voice mailbox attached to the line that everyone shares. In order to listen to the voice mail you must log in to the soft client, desk phones are not capable of listening to the shared voice mail.

Filter Calls by Line

When looking at call history or voicemails, you are able to filter the results by each line you have associated with your account. This is only available on the soft client and not available on the desk phone.

Bulk Delete Voicemail and Call History

In the soft client you are able to select multiple voice mails or call logs in your call history to delete. On the desk phone deleting voice mails and call logs can only be done one-at-a-time.