Still have questions?
If you don’t see your question in this list, please contact:
Joelle Chavre - Director of Client Services, Technology Services
chavrejc@whitman.edu, 526-4714
Linc Nesheim - Information Security Officer, Technology Services
nesheijl@whitman.edu, 527-5852
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Unpatched operating systems and “third party” software are significantly more vulnerable to exploitation by viruses and malware than fully updated software. SCCM and JAMF Pro will allow us to push out system and select application updates with little or no disruption to you. To note, if a severe vulnerability is found, WCTS "may" need to patch systems or software without prior notice or outside a regular maintenance window.
Does this mean that when software updates happen, my computer will suddenly restart?
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No, restarts based on software updates will not happen suddenly on your computer. We know that some software updates require restarts, and ( SCCM and JAMF Pro allow us to customize how to negotiate this need.) ?
- Windows computers will typically apply all software updates between 10:00 pm and 5:00 am.
- Please save your work and leave your computer on during week days and nights to allow the updates to happen during scheduled maintenance times. You can put your computer in 'Lock' mode before leaving.
- If a restart cannot happen during the regularly scheduled maintenance time, then you will see a pop-up notice that a restart is needed to apply necessary updates. In Windows 10, you can choose to apply the update immediately, or schedule when the reboot will occur within this pop-up notification.
- Apple computers receive updates as they are released typically without interruption, however those system updates that require a reboot will notify with a pop-up window and the option to defer the installation of the update(s) for 12 or 24 hours via dropdown field.
- If you defer, and then later want to apply the update without waiting for a second notice, feel free to go to the Apple Menu and select App Store, look for pending Updates, and manually apply the updates at your convenience. See instructions here.
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- OS X core system updates (e.g. security updates, Safari, iTunes, etc.)
- Mozilla Firefox
- Adobe Flash
- Adobe Acrobat ( Reader and Pro)
- Google Chrome
- Microsoft Office suite
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WCTS cannot see specific content on your computer. SCCM and JAMF Pro Jamf are configured to only collect data pertaining to the hardware and software installed on your computer. For example, it will report that the computer is using an Intel processor, how much memory and storage capability it has, and that Microsoft Office 2016 is installed. It will not capture any web sites you have visited nor will it be used to gather information on the specific files being storedutilized to manage the configuration of your computer and provide basic software and hardware inventory. This configuration management is not content-aware beyond how certain hardware and software can impact the security of the device. SCCM and JAMF Pro are intended to assist us in the support and security of computers by making sure that managed software is patched and up to date and to ensure that computers on campus are compliant with applicable laws (e.g. FERPA, HIPPA, etc.) that protect student and employee information.
WCTS takes your privacy very seriously and will use these tools in strict accordance with Whitman College’s Privacy Policy.
To read the full policy please visit Whitman College Privacy Policy
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