Overview
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Signing in
Do this if you’re not already signed in to your Zoom app.
Launch the Zoom App
Click the SSO button.
If this is your first time logging into Zoom, you may see a page asking for a Company domain. Enter ‘whitman’ and click Continue
A web browser window will launch where you will sign in.
To sign in, use the same Username and Password as your email or my.whitman.edu
The “Core Four” Zoom Phone features - so you can do what you always do with phones
The Core Four features are:
Answering Calls (Zoom’s how-to instructions)
Making Calls (Zoom’s how-to instructions)
Transferring Calls (Zoom’s how-to instructions)
Checking voicemail (Zoom’s how-to instructions)
Bonus! → How to change your voicemail greeting (Zoom’s how to instructions)
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Learn more directly from Zoom
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Zoom Phone Official Support Page
https://support.zoom.com/hc/en/category?id=kb_category&kb_category=5b8432168720391089a37408dabb35b0
Getting Started With Zoom Phone
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061379
Zoom Learning Portal for Self Training
Zoom Phone Features Comparison
https://supportlearning.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066529us/learn/public/catalog/view/14
Frequently Asked Questions
Regarding physical phones and headsets
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Your department will need to pay for the physical phone and any related accessories
Physical phones lack some features that are only available through phone in the Zoom app. More informationLearn more though this feature comparison, and through this page about feature losses in physical phones.
Will classrooms still have a phone available on the new system?
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There is no assumption or requirement for anyone to use their personal phones. It is an option for those that want it.
Receiving calls
Will we only receive phone calls if Zoom is open or will we get a notification of an incoming call regardless?
The Zoom app will need to be open to get phone calls. Voicemails will be delivered to your email inbox as well.
Making calls
Will I still need to dial “7” before dialing a ten digit phone number?
No. Once your Zoom phone is up and running, you will no longer need to dial “7” before dialing a 10-digit phone number.
During the campus' transition to Zoom phones, you said we have to dial on campus phones as if they were off campus. What do you mean?
Until the transition is complete, calling on-campus phone numbers using only four digit extensions will behave erratically-- sometimes it will work, other times it won’t. For this reason, until the entire transition is over for everyone, we recommend dialing all on-campus numbers as if they were off campus, i.e. using the full ten digits of the phone number. A couple of important details to mention:
Once your Zoom phone is up and running, you will no longer need to dial “7” before dialing a 10-digit phone number-- until then, on your outgoing desk phone, keep dialing “7” before the ten digit number.
Once the campus' transition is complete, 4 digit extension dialing will be back with a great new bonus-- you can use those four digit extensions from your Zoom phone from anywhere including when you are physically off campus!
Answering, transferring, and forwarding calls
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Yes. Individuals who screen and answer calls on the behalf of others will still have this option in Zoom Phones. Check out this video starting at about 0:40 through 1:30https://www.youtube.com/watch?v=bjmteMbT-iQ
Can calls be transferred to other people?
Yes. Please see the video in the link above this boxTo learn how, please see this video.
Will phone numbers still be able to be forwarded, such as when someone is on vacation?
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