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If you have a problem or general question about your computer or software, or if you aren't sure who to ask, call the WCTS Help Desk at 509-527-4976. You can also email your question to helpdesk@whitman.edu. The Help Desk consultant will either answer your question or forward your inquiry to the subject expert. You may also submit a service request at any time via the Whitman portal https://my.whitman.edu/tech-support.

If you are an administrative user and have questions about computer upgrades, hardware purchasing or software please contact Joelle ChavreRobert Fricke, Director of IT Client Services or chavrejc@whitmanor frickerg@whitman.edu. If you are from an academic office, contact David Sprunger, Director of Instructional & Learning Technology sprungde@whitman.edu.

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Your office computer will be running either Windows 7, 10, 11 or Mac OSX.

To log on to the computer, just enter the credentials as prompted. The username and password are your Whitman username and password that you received upon arrival at Whitman. These credentials are 'case sensitive' so capital letters must be entered as capitals. If you forget your password, contact the Help Desk (x4976 or helpdesk@whitman.edu) for assistance in resetting it. This log on process will also be required to access lab, library, and many smart classroom computers.

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• Security & Updates: Information on specific topics such as backing up, virus protection, passwords, updates, and more.
• Email: Setting up and using your Whitman email account. Topics include forwarding your email to another address and setting vacation messages.
• Network File Storage: All about storing files on the Whitman servers.Printing: Instructions on how to print from your computer.

How do I use Whitman email?

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WCTS provides full support for Whitman's "Standard Software Package", when installed on College-owned computers. Supported software includes the Microsoft Office Suite (Word, Excel, Powerpoint), as well as a large collection of additional software packages. Contact the Help Desk (x4976 or helpdesk@whitman.edu) or your  Instructional & Learning Technologist, if you need information about availability and support for specialized software applications.

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Yes. WCTS staff can come to your class to demonstrate certain software, or can schedule workshops at other times to show your students how to use a particular application. Contact either your  Instructional & Learning Technologist or Rich Hinz.

Can WCTS help me evaluate software or figure out what I need?

Yes. Contact your Instructional & Learning Technologist.

Do students have access to the network from residence hall rooms?

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We highly recommend using the CLEo Learning the Canvas Learning and Collaboration System. Contact Contact Rich Hinz if you want to try.

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General access scanners are located in the Library and the Hunter Multimedia Development lab. The "MDL" in Hunter also offers access to more advanced equipment such as slide scanners, film printers, CD burners, camcorders, and more (see the MDL website for details).

Contact the WCTS Help Desk if you need information about equipment availability.

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For Staff: WCTS equipment is normally on a four or five six year replacement cycle. You will be contacted when your machine is slated for replacement. If you have concerns or computer needs, talk to Joelle Chavre Robert Fricke, she he can tell you more about procedures for requesting equipment.

For Faculty: Communicate with your Instructional & Learning Technologist about your equipment needs. Better yet, talk about what you need to be able to accomplish using your computer so we can work toward identifying equipment that will do what you need.

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For Faculty & Staff:  Yes. WCTS maintains a small pool of Macintosh and PC 'loaner laptops'. They are available for short term checkout (less than 2 weeks) for Whitman-related use, on a "first-reserve, first-pickup" basis. Contact Ronnelle Partlow (x5415) or the Contact the Help Desk (x4976 or helpdesk@whitman.edu) to request a laptop loan.

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