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General Multi-Factor information and a list of protected services can be found here.

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The Duo Mobile app is a secure app designed to protect your privacy.

Your protected data and your passwords are never transmitted to the Duo two-factor system; only your username is transmitted to facilitate the two-factor authentication process.

Duo Mobile has no more access or visibility into your phone than any other app. Duo Mobile cannot:

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More information can be found here:    https://help.duo.com/s/article/4683

Does this impact my cellular plan?

There is no cellular communication necessary when you are on a wifi network.   Since most people are on Whitman's wifi network, there is no need for cellular signal or data communication.

Even when on a cellular network, the data used is minuscule – less than receiving an email or loading a single Instagram photo.

What if I forget my phone at home?

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1. Instead of selecting "send me a push -- select "enter a passcode"
2. from that screen click "text me new codes"
3. you will receive a receive a set of 6 codes that 10 codes to your registered cell phone number.

These codes can be stored in a secure location for later use

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After you use all of these codes, you will automatically be sent another list of 10 codes.

You can generate a new list at any time by following the three steps above – all previous codes will expire as soon as you generate a new list.

Can I use my office phone to verify login?

Yes.  You can add your landline , or office phone as a secondary option.  Upon login you would choose that device from a dropdown menu at the Duo prompt; your office phone will ring asking you to verify login.

This is only recommended if you have a private workspace and individually-assigned phone number – not shared phone lines/numbers.

To configure your office landline phone:

1. Instead of selecting "send me a push" -- click on "add a new device" on the left navigation list
2. You will need to verify with a phone call to your already-registered device or use a passcode
   
3. Duo will then walk you through the process for adding a landline phone
4. Future Duo verifications can use the landline by selecting that device from the available options on the top area of the Duo prompt screen

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If your previous device was configured for an iCloud or direct Google Play backup, the Duo app on your new phone may offer to restore your setup.  If not, you simply need to add your new phone as an additional device.

To add your new device - start by connecting to a Whitman MFA service - for example: <https://my.whitman.edu> enter your Whitman username and password to login

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more information can be found here:  https://guide.duo.com/add-device

I don't have a smartphone.

For phones where the Duo Mobile app cannot be installed, you can:

• have a text message sent with a one-time-use code
• receive  a phone call asking for verification
• have Duo text you a set of passcodes to use for future logins
• use a USB security key
• use fob that generates one-time-use passcodes.

Please contact the Information Security Office <iso@whitman.edu> to discuss using a security key or fob.

I don't want to use my phone; or my phone is not compatible with the app.

The Duo Mobile app is the preferred mechanism for verifying logins – as it is the most secure and the most convenient.

However, if If you choose to not – or cannot – use your smartphone for this verification step – we will provide** a key fob that will generate a one-time-use passcode whenever the Duo multi-factor verification is presented.

The fob functions even when there is no wifi or cellular connection available.

please refer to the options listed above in "I don't have a smartphone."

Please contact the Information Security Office <iso@whitman.edu> to discuss getting a fob and for the documentation specific to using the fob for verification.

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your situation and coordinate which second factor solution will work best.

I am/will be traveling internationally.  What should I be aware of?

You have three options:

1. If you have WIFI or Cellular access on your smartphone, use the app as you always have using the PUSH function.
2. If you do NOT have WIFI or cellular access on your smartphone, open the installed Duo app, tap  SHOW on the Whitman account, and use the 6-digit passcode instead. The passcode will change with each use.
3. If you do not have a smartphone or will not be taking one with you, please stop by the WCTS Help Desk to checkout a keychain fob for use while you are abroad.

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