...
The Zoom app will need to be open to get phone calls. Voicemails will be delivered to your email inbox as well.
Making calls
Will I still need to dial “7” before dialing a ten digit phone number?
No. Once your Zoom phone is up and running, you will no longer need to dial “7” before dialing a 10-digit phone number.
During the campus' transition to Zoom phones, you said we have to dial on campus phones as if they were off campus. What do you mean?
Until the transition is complete, calling on-campus phone numbers using only four digit extensions will behave erratically-- sometimes it will work, other times it won’t. For this reason, until the entire transition is over for everyone, we recommend dialing all on-campus numbers as if they were off campus, i.e. using the full ten digits of the phone number. A couple of important details to mention:
Once your Zoom phone is up and running, you will no longer need to dial “7” before dialing a 10-digit phone number-- until then, on your outgoing desk phone, keep dialing “7” before the ten digit number.
Once the campus' transition is complete, 4 digit extension dialing will be back with a great new bonus-- you can use those four digit extensions from your Zoom phone from anywhere including when you are physically off campus!
Answering, transferring, and forwarding calls
...