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If you have a problem or general question about your computer or software, or if you aren't sure who to ask, call the WCTS Help Desk at 509-527-4976. You can also email your question to helpdesk@whitman.edu. The Help Desk consultant will either answer your question or forward your inquiry to the subject expert. You may also submit a service request at any time via the Whitman portal https://my.whitman.edu/tech-support.
If you are an administrative user and have questions about computer upgrades, hardware purchasing or software please contact Joelle ChavreRobert Fricke, Director of IT Client Services or chavrejc@whitmanor frickerg@whitman.edu. If you are from an academic office, contact David Sprunger, Director of Instructional & Learning Technology sprungde@whitman.edu.
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WCTS provides full support for Whitman's "Standard Software Package", when installed on College-owned computers. Supported software includes the Microsoft Office Suite (Word, Excel, Powerpoint), as well as a large collection of additional software packages. Contact the Help Desk (x4976 or helpdesk@whitman.edu) or your Instructional & Learning Technologist, if you need information about availability and support for specialized software applications.
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Yes. WCTS staff can come to your class to demonstrate certain software, or can schedule workshops at other times to show your students how to use a particular application. Contact either your Instructional & Learning Technologist or Rich Hinz.
Can WCTS help me evaluate software or figure out what I need?
Yes. Contact your Instructional & Learning Technologist.
Do students have access to the network from residence hall rooms?
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General access scanners are located in the Library and the Hunter Multimedia Development lab. The "MDL" in Hunter also offers access to more advanced equipment such as slide scanners, film printers, CD burners, camcorders, and more (see the MDL website for details).
Contact the WCTS Help Desk if you need information about equipment availability.
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For Staff: WCTS equipment is normally on a four or six year replacement cycle. You will be contacted when your machine is slated for replacement. If you have concerns or computer needs, talk to Joelle Chavre Robert Fricke, she he can tell you more about procedures for requesting equipment.
For Faculty: Communicate with your Instructional & Learning Technologist about your equipment needs. Better yet, talk about what you need to be able to accomplish using your computer so we can work toward identifying equipment that will do what you need.
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For Faculty & Staff: Yes. WCTS maintains a small pool of Macintosh and PC 'loaner laptops'. They are available for short term checkout (less than 2 weeks) for Whitman-related use, on a "first-reserve, first-pickup" basis. Contact Ronnelle Partlow (x5415) or the Contact the Help Desk (x4976 or helpdesk@whitman.edu) to request a laptop loan.
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