General Multi-Factor information and a list of protected services can be found here.
Frequently Asked Questions:
Is it safe to install the Duo Mobile app?
The Duo Mobile app is a secure app designed to protect your privacy.
Your protected data and your passwords are never transmitted to the Duo two-factor system; only your username is transmitted to facilitate the two-factor authentication process.
Duo Mobile has no more access or visibility into your phone than any other app. Duo Mobile cannot:
- read your emails
- read your texts
- track your location
- see your browser history
- see your pictures
- remotely wipe your phone
Duo Mobile may ask to use your camera upon initial setup to facilitate the QR scan – alternatively, you can have an activation link emailed during setup.
More information can be found here: https://help.duo.com/s/article/4683
What if I forget my phone at home?
If you forget your phone at home you can still gain access to Whitman services that require a second factor.
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The Help Desk staff will need to verify your identity before they can issue you a temporary code.
What if I want 'backup' codes?
You can self-generate a list of pass codes for later use (when you may not have your phone).
- Instead of selecting "send me a push -- select "enter a passcode"
(you may have to hit cancel to select this) - from that screen click "text me new codes"
- you will receive a set of 6 codes that can be stored in a secure location for later use -- these can be used in place of your phone, if necessary
What if I get a new phone?
You can 'add a new device' as a second factor at any time. This is useful if you replace your device -- either from a loss, or if when you get purchase a fancy new phone over the holidays.
If your previous device was configured for an iCloud or direct Google Play backup, the Duo app on your new phone may offer to restore your setup. If not, you simply need to add your new phone as an additional device.
To add your new device - start by connecting to a Whitman MFA service - we suggest logging into WCTS Web Help Desk for example: <https://whdmy.whitman.edu>> enter your Whitman username and password to login
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more information can be found here: https://guide.duo.com/add-device
Is it safe to install the Duo Mobile app?
The Duo Mobile app is a secure app designed to protect your privacy.
Your protected data and your passwords are never transmitted to the Duo two-factor system; only your username is transmitted to facilitate the two-factor authentication process.
Duo Mobile has no more access or visibility into your phone than any other app. Duo Mobile cannot:
- read your emails
- read your texts
- track your location
- see your browser history
- see your pictures
- remotely wipe your phone
Duo Mobile may ask to use your camera upon initial setup to facilitate the QR scan – alternatively, you can have an activation link emailed during setup.
More information can be found here: https://help.duo.com/s/article/4683
I don't want to use my phone; or
My phone is not compatible with the app.
The Duo Mobile app is the preferred mechanism for verifying logins – as it is the most secure and the most convenient.
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