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Still have questions?

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  •  Windows computers will typically apply all software updates between 10:00 pm and 5:00 am.   
    • Please save your work and leave your computer on during week days and nights to allow the updates to happen during scheduled maintenance times.  You can put your computer in 'Lock' mode before leaving.
    • If a restart cannot happen during the regularly scheduled maintenance time, then you will see a pop-up notice that a restart is needed to apply necessary updates. In Windows 10, you can choose to apply the update immediately, or schedule when the reboot will occur within this pop-up notification.
  • Apple computers receive updates as they are released typically without interruption, however those system updates that require a reboot will notify with a pop-up window and the option to defer the installation of the update(s) for 4 or 8 hours via dropdown field.  
    • If you defer, and then later want to apply the update without waiting for a second notice, feel free to go to the Apple Menu and select App Store, look for pending Updates, and manually apply the updates at your convenience.  See instructions here.

IMPORTANT:  Always save your work before clicking on the Install Now or Restart buttons in these pop-up windows

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SCCM and JAMF Pro can report on what software is installed on computers.  However, we will not be using this capability without your permission (or when state or federal law legally compels us to do so, as explained in Whitman’s Privacy Policy). [updated to accurately reflect internal policy] This information will be used in aggregate for licensing information and individually for identifying unpatched software in need of security updates.

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