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• As the sponsor, you will be our point of contact for everything related to your support request.
• You are required to be at the event, or the rate of support will be that of external events ($75/hr.)
• If you are unsure of what services and equipment we provide, please contact us prior to committing our support to an event
• You are responsible to communicate with any guest speakers that presentations must be accessible through google drive, iCloud account and/or on a thumb drive. Our Auditorium auditorium spaces are equipped with Windows PC computers and to prevent connectivity issues the use of personal laptops are not permitted. 

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• Set-up of equipment 30-45 minutes prior to event start time. It is important that event organizer(s)/presenter(s) arrive on time for setup. If the organizer(s)/presenter(s) is unable to arrive on time, please notify us via email beforehand. In the event that no prior email communication is received and the organizer(s)/presenter(s) arrive 10 minutes before the scheduled start time, an additional fee will be added. 
  Note: some complex setups may require a minimum or additional amount of setup time, we’ll let you know in advance if this is the case.
  
  
• Staff to operate technology: If you need a support technician to stay for the duration of your event, we can provide one person to do this (Cost/Fees) 
  Note: Limitations apply based on the complexity of the event, time frame of support request, equipment requested, and availability of technicians, for more information please contact us.
  
  Video Recording (not a live broadcast, instead people can watch it later).  IMS CET is not in charge of distribution of recordings, in order to access a recording you need to contact Penrose Library Archives. 
  
  • We’ll send the video to the Whitman College Penrose Library Archives
    
  • IMS CET has 2 (two) business days to process recordings and get them sent to archives 

Note:  Video recordings cannot be done without a signed Recording Permission Form, except for faculty/staff job position searches.  We must have the completed permission form 2 (two) business days before the event. If the form is filled out incorrectly or missing a signature IMS CET will not record the event. This form can be filled out one of two ways - 1. SignRequest Document (the only electronic method accepted) 2. Signed in ink and original form delivered to IMS. 

• • Faculty/staff job position search recordings:
    • Please submit an Event Support Request Form a minimum of (2) two business days when the support needed occurs during Business Hours and (5) five business days if support is needed during Non Business Hours (see “Service Hours and Availability” for more on hours)
    • Candidate recordings are done recorded by a member of the search committee. By creating a Zoom Meeting and then downloading the recording once finished (IMS CET is not involved in this process). 
      • Please make sure in your zoom meeting settings that you have it set to record to the CLOUD.
    • Recording permission forms are not required to record candidate searches. 
    • IMS CET Late Fee is WAIVED for Candidate Searches
    • IMS CET will assist with setups setting up only; it is the search committees responsibility to log out of devices at the end of the interview.
    • As long as the set up time for the interview falls within business hours (M-F 8am-5pm) there is no fee associate. 

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• Vimeo Livestream - this is a video stream that has no interactivity, it is only available to be watched live (i.e. viewers can not chat, ask questions, etc)
• Zoom Webinar - this is an interactive video stream, which allows for two way communication (including chats, questions, etc).  Note that Zoom Webinar is not the same product as Zoom Meetings.
  
• Zoom Meeting in Auditoriums - typically we do not recommend, nor support, a normal zoom meeting in an auditorium space; however there are times that it will make more sense to schedule the zoom component of your event as a zoom meeting rather than a zoom webinar. Please discuss your event needs with IMS prior and always select zoom webinar on the event support request. IMS CET will provide the proper guidance if a meeting is more ideal than a webinar. With that being said, we want to make it clear that if you will be having any Zoom component as part of an event held in one of the available auditorium spaces on campus, there is a fee and IMS is required to stay for the duration of the event. 

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• Lectern stationary mic
• Wireless handheld mic
• Wireless lapel mic
• Catch Box CatchBox Throwable mic for audience
• Presentation projection/display (example: powerpoint)
• Presentation remotes (laser pointing, advances slides)

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Anchor
hours hours

Services hours and availability

Hours

IMS CET is available to support events during the following times:

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We are only able to accommodate late requests at our discretion based on staff availability.  If we accept your late request, you will be charged a $150 late request fee on top of the other regular costs/fees. 

Exceptions can be made for faculty/staff job position searches, where we need a minimum of (2)two business days when the support needed occurs during Business Hours and (5)five business days if support is needed occurs during Non Business Hours.

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Haley Lowery ← Not sure who to talk to?  Start with Haley.

IMS ILT Administrative Assistant

Email | Phone: 509-527-5257

Tristan Rupert

IMS CET Consultant

Email | Phone: 509-527-5417

Nora Marie

IMS CET Consultant

Email | Phone: 509-526-3033

Jon Loney

IMS CET Manager

Email | Phone: 509-527-4972

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